At Formation genus INC, we value your satisfaction and are committed to providing you with an exceptional shopping experience. As a Canada-based store that offers physical goods, we offer the following shipping and returns policy to our customers in the European Union and the Americas.
Shipping
We offer standard and expedited shipping options for our customers, which vary depending on the shipping destination and the weight and size of the items ordered. Please note that we are not responsible for any customs fees or import duties that may be incurred when shipping to international destinations.
For customers in the Americas, standard shipping typically takes between 5-7 business days to arrive, while expedited shipping takes 2-3 business days. For customers in the European Union, standard shipping typically takes between 7-14 business days to arrive, while expedited shipping takes 3-5 business days.
All shipping rates and delivery times will be displayed at checkout. If you have any questions or concerns about shipping, please contact us at info@formationgenusinc.com and we will be happy to assist you.
Returns
We offer a 30-day return policy on most items, provided they are unused, unopened, and in their original packaging. To initiate a return, please contact us at info@formationgenusinc.com with your order number and reason for the return. We will provide you with a return shipping label and further instructions on how to proceed.
Please note that we do not cover the cost of return shipping unless the item is damaged, defective, or not as described. In these cases, please contact us immediately and we will work with you to resolve the issue.
Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. If your return is approved, we will issue a refund to your original payment method within a reasonable timeframe.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@formationgenusinc.com with photos of the damage or defect. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.
Contact Us
If you have any questions or concerns about our shipping and returns policy, please contact us at info@formationgenusinc.com. Our customer service team is available to assist you with any queries you may have. Thank you for choosing us for your shopping needs.
